FAQ & Help

Install from your Shopify admin or the install link we share with you. After approving permissions, the app opens inside your Shopify admin. The scanner works with any Online Store 2.0 theme: turn on the “Skin Savvy AI scanner” app embed in the theme editor (see Embedding below).

Only read_products and write_products — access to your product catalog. The app never reads orders, customers, or any personal shopper data.

A shopper taps the scan button and takes three quick photos (or uploads one). Their face is measured on their device in 9 zones, the numbered marks are double-checked by AI on blanked skin tiles, and they get a skin score (0–100), concerns with levels, a downloadable report and a morning/evening routine built from your own products, which they can add to cart in one tap.

No. The scan is a cosmetic self-assessment. Results describe visible skin characteristics only and are not a diagnosis. This is stated to shoppers on the results screen.

When you install, the app reads your catalog and suggests which skin concerns, skin types and routine steps each product suits. Suggestions are marked "AI Suggested". You confirm or edit them in Product Mapping — your edits always take priority and are never overwritten by later syncs.

AI Suggested — the app's automatic guess, not yet reviewed. Needs Review — the guess wasn't confident enough, please check it. Merchant Confirmed — you reviewed and accepted it. Manually Edited — you changed details yourself; these win over everything else.

Open Product Mapping, find the product, click Edit and set the right category, routine step, skin types, concerns and ingredients. If a product didn't sync, use Add Product to enter it manually.

The app still works: it matches your live catalog to scan results using its built-in understanding of product types and ingredients. Reviewing the mapping simply makes recommendations more accurate and gives you control.

In Shopify Admin go to Online Store → Themes → Customize → App embeds and turn on “Skin Savvy AI scanner”, then save. A floating skin scan button appears on your store. No code to paste.

Yes — the app embed has settings in the theme editor, and the button is styled to match minimal, premium storefronts by default. Contact us if you need a custom placement.

No. The embed is small and loads deferred. Measurement runs in the shopper's browser only after they choose to scan, so your page speed is unaffected.

Yes. Each recommended product shows your real price, image and link, with an Add to Cart button and an Add Entire Routine option, using your store's standard cart.

One completed customer skin analysis uses one scan credit. Credits are included with your plan each billing cycle and reset on your Shopify billing date.

The scanner politely pauses and shoppers see a temporary notice — no partial or failed scans are charged. Upgrade your plan; your analytics, mappings and products are never affected.

Open Usage & Billing in the app and choose Manage Plan. Changes are handled through Shopify's own billing, so everything stays on one invoice.

The Overview page shows scans, detected concerns, recommendations shown, click rate, add-to-cart rate and your best-performing products — updated as shoppers use the scanner.

No. We never receive shopper names, emails, addresses or orders. The face is mapped on the shopper's device; only small skin tiles — with eyes, lips and hair blanked out — are sent to our AI provider to double-check the marks, then discarded. No photo is stored. Scan results are anonymous and cannot be linked to a person.

Uninstalling the app deletes your access tokens immediately and your catalog, mappings and analytics within 30 days. For anything sooner, contact suganyanivas2k@gmail.com.

At /privacy — it covers exactly what is collected, why, where it lives, and your rights under Shopify's requirements.